Close CRM Review 2026: The Sales-First CRM with Built-In Calling
by Close · Last updated March 2026
Close CRM breaks the mold by building calling, email, and SMS directly into the CRM — eliminating the tool sprawl that plagues most sales teams. With its AI agent Chloe having made over 1 million autonomous calls, Close has proven itself as the leader in AI-powered sales. Let's examine why it's dominating.
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Key Facts — Close CRM
Review by the Velocity AI Insights editorial team. Last updated March 2026.
Bottom Line
Close CRM is the best CRM for outbound-heavy sales teams in 2026. The combination of built-in calling, AI agent Chloe (1M+ autonomous calls made), and workflow automation eliminates 3-4 separate tools. At $99/month for the Growth plan, you're getting a CRM, dialer, email platform, and SMS tool in one — that's exceptional value. If your team makes 50+ calls per day, Close should be your first choice.
Top Pros
Top Cons
Medium
Setup Difficulty
Free Tier
Pricing Model
Marketing Agencies
Target Industry
6+
Key Features
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What is Close CRM?
Close CRM is a sales-focused CRM built for outbound-heavy teams. It combines built-in calling with Power Dialer, email, SMS, and AI sales automation into one platform. Their AI agent Chloe calls leads autonomously, qualifies them, books meetings, and logs everything — no human intervention needed.
Key Features
Built-in calling with Power Dialer and Predictive Dialer
AI agent Chloe for autonomous calling and meeting booking
Native email and SMS sending
Automated workflow triggers
AI Email Assistant
100+ integrations including Zoom, Calendly, and Zapier
Pricing Details
Solo at $9/user/month (annual), Essentials at $35/user/month, Growth at $99/user/month with AI, Scale at $139/user/month with Predictive Dialer. 14-day free trial.
Pros
All-in-one: calling, email, SMS, and CRM
AI agent Chloe automates outbound calling
Power Dialer triples call volume
14-day free trial, no credit card
Starts at $9/user/month
Cons
Solo plan limited to 1 user and 10K leads
Advanced automation only on Growth+
Usage-based calling costs
Less suited for inbound sales
Real-World Use Cases
A 10-person B2B sales team can triple daily calls with Power Dialer.
A marketing agency can automate SMS/email follow-ups by pipeline stage.
A SaaS startup can manage 10K leads with calling for $9/month.
Implementation Difficulty: Medium
Implementation requires some technical planning and configuration. While not overly complex, partnering with an experienced implementation team can significantly reduce setup time and ensure optimal configuration.
Our Verdict
Close CRM is the best CRM for outbound-heavy sales teams in 2026. The combination of built-in calling, AI agent Chloe (1M+ autonomous calls made), and workflow automation eliminates 3-4 separate tools. At $99/month for the Growth plan, you're getting a CRM, dialer, email platform, and SMS tool in one — that's exceptional value. If your team makes 50+ calls per day, Close should be your first choice.
See How Close CRM Compares
Before you decide, see how Close CRM stacks up against the competition.
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