Velocity AI Group LLC (“Velocity AI Group,” “we,” “us,” or “our”) operates the website at insights.velocityaipartners.co and the Velocity AI Insights product (the “Service”). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
By using our Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide
- Account & Contact Information: Name, email address, phone number, company name, industry, and password (if you create an account).
- Billing Information: When you subscribe to a paid plan, payment details are collected and processed directly by Stripe, Inc. We do not store full credit card numbers on our servers.
- Communications: Messages you send us through forms, email, consultation bookings, or community posts.
- Website Audit Data: Website URLs and related data you submit to our free audit tool.
1.2 Information Collected Automatically
- Usage Data: Pages viewed, time spent, clicks, scroll depth, referrer URL, and navigation patterns.
- Device Information: IP address, browser type and version, operating system, device type, screen size, and language preference.
- Cookies & Similar Technologies: We use cookies, local storage, and similar technologies to operate the Service, remember preferences, and measure performance.
1.3 Information from Third Parties
We may receive information from service providers including Google Analytics, Google Ads, Meta (Facebook) Pixel, LinkedIn Insight Tag, and Stripe for authentication, analytics, advertising, and billing purposes.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service;
- Process transactions and manage subscriptions;
- Send transactional emails (receipts, booking confirmations, password resets, delivered guides);
- Send marketing communications (with your consent; you may opt out at any time);
- Personalize content and recommendations based on your industry;
- Analyze usage to improve the Service and fix bugs;
- Detect, prevent, and respond to fraud, abuse, and security incidents;
- Comply with legal obligations and enforce our Terms of Service.
3. Legal Bases for Processing (EU/UK users)
If you are in the European Economic Area, United Kingdom, or Switzerland, we process your personal data under the following legal bases:
- Contract: to provide the Service you requested.
- Consent: for marketing emails, non-essential cookies, and optional analytics.
- Legitimate Interests: to operate, secure, and improve the Service.
- Legal Obligation: to comply with applicable law.
4. Sharing Your Information
We do not sell your personal information. We share it only with:
- Service providers that help us operate the Service (e.g., Stripe for billing, AWS for hosting, Google for analytics and advertising, email delivery providers, Abacus.AI for LLM APIs).
- Advertising partners (Google Ads, Meta, LinkedIn) for measurement and retargeting, subject to your cookie consent preferences.
- Legal & safety reasons when required by law, subpoena, or to protect rights, property, or safety.
- Business transfers in connection with a merger, acquisition, or sale of assets (you will be notified before your data is transferred).
5. Cookies & Tracking Technologies
We use the following categories of cookies and pixels:
- Essential: required for login, security, and core functionality.
- Analytics: Google Analytics 4 to understand how visitors use the Service.
- Advertising: Google Ads, Meta Pixel, and LinkedIn Insight Tag to measure ad performance and retarget visitors.
Most browsers allow you to control cookies through their settings. Disabling certain cookies may limit functionality of the Service.
6. Data Retention
We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is retained while your account is active. You may request deletion at any time (see Section 8).
7. Data Security
We implement industry-standard technical and organizational measures to protect your data, including HTTPS/TLS encryption in transit, hashed passwords, access controls, and monitored cloud infrastructure. No internet transmission or storage system is 100% secure, however, and we cannot guarantee absolute security.
8. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights:
- Access: request a copy of the personal data we hold about you.
- Correction: request correction of inaccurate data.
- Deletion: request deletion of your personal data (“right to be forgotten”).
- Portability: receive your data in a structured, machine-readable format.
- Opt-out of marketing: unsubscribe from marketing emails using the unsubscribe link.
- California residents (CCPA/CPRA): right to know, delete, correct, and opt out of “sharing” of personal information for cross-context behavioral advertising.
To exercise any of these rights, email us at [email protected]. We will respond within 30 days.
9. Children’s Privacy
Our Service is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.
10. International Data Transfers
We are based in the United States. If you access the Service from outside the U.S., your information will be transferred to, stored, and processed in the United States. By using the Service, you consent to this transfer.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top reflects the latest revision. Material changes will be communicated through email or a prominent notice on the Service.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
Velocity AI Group LLC