Heartland Dental Catches 46% More Cavities with AI Imaging Across 1,750 Offices
Largest dental support organization in the US, 1,750+ offices in 39 states
The Challenge
With over 1,750 dental offices and 20,000+ dental professionals, Heartland Dental faced a massive consistency challenge. Studies show that 43% of dental caries in X-rays go undiagnosed, and lesion depth is misdiagnosed 40% of the time. Across such a large network, these diagnostic gaps translated to missed treatments, patient trust issues, and revenue leakage at scale.
The Solution
Heartland Dental partnered with VideaHealth to deploy the FDA-cleared VideaAI platform across their entire network. The AI analyzes dental X-rays in real-time, flagging potential lesions and pathologies that may be missed by human review alone. It integrates directly with Dentrix (via Henry Schein One's Dentrix Detect AI), providing chairside "second opinions" and converting findings into clear patient-facing visuals that build trust and increase treatment acceptance.
The Results
Companion study showed 46% increase in detected lesions using the AI platform
13% improvement in overall diagnostic accuracy among dentists using VideaAI
Over 125,000 early-stage decay cases treated with AI-powered insights in 2024 alone
43% reduction in missed cavities per clinical trial results for Videa Caries Assist
“AI enables our supported clinicians to catch conditions earlier and provide more proactive preventive care. When patients can see and understand what the AI detected, treatment acceptance increases dramatically.”
Key Takeaways
AI diagnostic imaging catches what the human eye misses — 46% more lesions detected in real-world deployment
Visual AI explanations dramatically improve patient trust and treatment acceptance
Integration with existing practice management software (Dentrix) is critical for adoption at scale
Early detection drives better patient outcomes AND increased practice revenue simultaneously
Sources: Based on publicly reported data from Heartland Dental press releases, VideaHealth, Diagnostic Imaging, and PR Newswire
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